Client Description:
International Software and Hardware Distributors

The Challenge:
With an ever increasing array of clients and vendors, Cambio was experiencing multi department difficulties.  Forecasting and projecting necessary inventory quantities offered regular miscalculated inconsistencies.  Conflicting stock assignments began to hinder timely delivery.  Vendor drop shipment arrangements became a necessary business process.  An order tracking system was nonexistent, and overall supply chain inefficiency began to eat away the companies slimming margins. Unsure of the technology available, Cambio began to search for solutions to correct each departments issues, individually.  After some initial consultation, Cambio began to discover conflicting opinions, and a vast array of possible solutions; most of which did not have the capability to solve all departmental issues.  

After Cambio first contacted AdvanceWareÔ, we spent a full day at their headquarters.  We examined all their current systems, spoke with heads of every department, and created a concentrated "wish list” of functionality.  Cambio’s initial concerns seemed to be the tip of the iceberg.  We discussed solving additional issues Cambio was unaware could be simplified.  For example, while brainstorming with the Cambio sales department, AdvanceWareÔ gave particulars on how they can show their clients new products as soon as they come to market.  Additionally, the sales crew could place orders directly from their customer’s warehouse, and the order process would begin immediately.  This would become what they came to call “their hidden treasure”.

With the expansion Cambio was enjoying, customer communication became an increasing issue.  Cambio knew an order tracking system was necessary in order to keep their customers informed and satisfied.  Also, Cambio realized the need to have EDI compatibility as many of their vendors followed suit.

AdvanceWareÔ outlined a list of functions that could be streamlined and synced to save time and resources, while improving customer service.

The Solution and outcome:
AdvanceWareÔ analyzed the needs of Cambio. It became clear they would find great benefit from the use of AdvancePro.  This provided Cambio with the architecture necessary to automate much of their supply chain, link department, and provide real-time forecasting and inventory control.  We saw potential to remedy Cambio’s concerns while offering a type of flexibility and up-to-the-minute reporting they needed to remain competitive. 

Warehousing – The warehouse was offered seamless communications with necessary departments associated with their functions.  This offered customers a quicker turn-around delivery time, and improved Cambio’s customer relationship management.

Sales Representatives – The sales crew has greatly improved performance using AdvancePro.  The streamlined process provided many functions while minimizing steps.  Communication with Accounting, real-time inventory reports, and wireless ordering capabilities armed sales to vault ahead. 

Clients – Online, the client now has the ability to view new products to market, request inquiries and order them directly.  Real-time order tracking greatly improved customer retention.  Paper trails and order inaccuracies have been almost eliminated.

Administrator – Complete control and overview allows the administrator to manage each department efficiently, and run accurate forecasting and reporting features.   

Overview:
AdvanceWareÔ and Cambio feel the implementation of AdvancePro has greatly supported the company’s growth, addressed it needs and boosted its efficiency.  Time and resource savings have already been realized.