Client Description:
Internet Coffee Store & Distribution Center

Company Profile:
Since 1975 CoffeeServ Inc. of Philadelphia has established the reputation of being the preeminent office and restaurant coffee provider in the Greater Delaware Valley. Founded as a family business by Jack and Lynn Kirshner, Coffeeserv Inc. has grown to become the largest Office Coffee Service provider in Philadelphia. They carry various leading brands that includes Millstone, Starbucks, Green Mountain, Barrie House,  just to name a few.

The Challenge:
For years, Coffeeserv struggled to manage the companies inventory of more than 3000 items using a patchwork of manual efforts and inefficient spreadsheets. " We had more business than we could handle but our logistics and warehousing were becoming a nightmare" says Ben Kirshner.

This is when AdvanceWare was contacted to see if they could help. AdvanceWare spent a full day up at the headquarters of Coffeeserv in Philadelphia studying their systems and to learn how their daily processes could be improved. After a thorough investigation and understanding of their systems, it became obvious very quickly that AdvancePro Enterprise was what they needed.

Coffeeserv requested additional reports which we customized for them and added to AdvancePro. Additionally, we implemented both a  consumer and business2business website that allowed both consumers and their existing customers to order directly from the internet. All orders placed on the internet interfaced directly with AdvancePro software utilizing our .NET web services. This allowed their customers to place the orders themselves as well as maintain and monitor all their details. "This in turn led to a greater understanding and relationship between us and our customers" says Ben Kirshner

"In the past, I sometimes spent as much as $10,000 in replacing lost or stolen inventory. Now, I know where everything is in real time and can monitor the complete movement of my stock" Ben Kirshner adds.