Returns Policy:

All quoted prices are in USD. Products may be returned within 30 days from the date of invoice. To return a product please call our customer service department on (800) 970-9071. All returns must be issued an RMA #. Products returned to us without an RMA # will not be accepted by us and will not be credited. All items returned must be uninstalled and returned (where applicable) at the customer's expense.
All Uninstallations and Returns must be executed and received within 14 days of issuance of RMA. Returns received after such time will not be accepted by our returns department and will not be credited.

Please note:
The following are considered final sale and under no circumstances will a refund be issued for these items:

  • Upgrades from any kind. Upgrades include any type of purchase which is not the initial/first purchase from AdvancePro Technologies. Including upgrading to newer versions, adding amount of users, purchasing new modules/add-ons etc.
  • Any support package or add-on or additional users or additional warehouses that are purchased in any other purchase than the first time the customer purchases from the AdvancePro Technologies. ("the initial purchase").
  • Any kind of web services and in particular, fees paid for building sites, web services sites or web services monthly fees.
  • EDI module of any kind.
  • Custom development of any kind.
  • All types of hardware, including all barcode scanners and wireless terminals. Hardware comes with a manufacturer warranty.
  • Setup fees of any kind.
  • Mobile Sale, Mobile Service.

Web services monthly subscription cancellations are subject to a 30 day notice period notice.
Advancepro Technologies is not responsible for items lost in shipping. Shipping charges will not be refunded. All items relating to the product being returned must be in original condition. If parts of the product are missing, destroyed or subjected to excessive damage, AdvancePro Technologies. may elect to either issue partial or no refund.
Under no circumstances will any returns be accepted after the 30 day trial period has ended.

Third party products are subject to the constrains of the third party return policy. Such products include, but not limited, hardware, EDI, Nice Label and others.

Support/Maintenance packages will be renewed automatically on expiration date and the credit card on file will be charged. If you wish to not renew your support/maintenance package, 30 days notice prior expiration is required.

Different support packages do not include support for the APLabel module.