Inventory Management Software, Work Mail Order Management Software, Supply Chain Management and E-commerce integration

Customer Support Options

New Approach
AdvanceCare is a new approach to customer support that adds a level of care and attention much like what you'd expect when buying a luxury car. At the cornerstone is the idea that providing this care and attention via a live person, at the right times, will better ensure the value AdvancePro brings to our clients.

All AdvancePro customers get 30 days unlimited support. AdvanceCare Bronze is also included in every purchase to make sure you are never left alone. This includes email support as well as live telephone support, from 9am EST- 5:00pm EST US (weekdays). This excludes AdvancePro Lite.
For faster response times, remote access sessions and additional support incidents, we offer upgrade choices as detailed below. You can upgrade at anytime to our Silver or Gold plan.
Renewals after the 1st year can be done at the Silver or Gold level (i.e. support/maintenance is based on how many users you have).

AdvanceCare Bronze
	First 30 days support	unlimited	unlimited	unlimited	unlimited
	Initial Ticket Response Time	Within 24 hours	Within 24 hours	Within 24 hours	Within 24 hours
	Training (during 1st 30 days)	2 hour session	3 hour session	2x3 hour sessions	3x3 hour sessions
	Remote access (per year)
	Receive all minor updates, and service packs	Included
	Access to AdvanceCare Portal
	Support Incidents (after 1st 30 days)	5	10	20	20
	Support tickets received via email on Saturdays/Sundays will be responded to on the next Business day

Please note the amounts shown are in US$ - currency conversion is not operational on this page at this time. If purchased, the amount will be converted at checkout into the currency of your choice

Support - Gold
	Annual Fee	$499.00	$1,299.00	$1,999.00	$2,499.00
	Additional Training (Hours Per Year)	3	4	5	6
	Initial Ticket Response Time	Within 5 hours	Within 5 hours	Within 5 hours	Within 5 hours
	Remote Access (Hours Per Year)	2	4	6	8
	Support Incidents	13	30	50	65
	AdvancePro NEW Versions Price	50% Discount	50% Discount	50% Discount	50% Discount
	Additional user (support)	$299.00	$299.00	$249.00	$249.00
	30 days Money back Guarantee	Not Included/Not Available

Please note the amounts shown are in US$ - currency conversion is not operational on this page at this time. If purchased, the amount will be converted at checkout into the currency of your choice

Support - Platinum
	Option 1: Annual fees	$999.00	$1,999.00	$3,499.00	$4,499.00
	Option 2: Monthly Fee	$89.00	$179.00	$299.00	$399.00
	Additional Training	Unlimited (minimum amount of participant might be required)
	Initial Ticket Response Time	Within 2 hours	Within 2 hours	Within 2 hours	Within 2 hours
	Remote Access (Hours Per Year)	6	8	10	12
	Support Incidents	Unlimited
	AdvancePro NEW Versions Price	Included (Free)
	Additional user (support)	$599.00	$499.00	$399.00	$399.00
	30 days Money back Guarantee	Not Included/Not Available

AdvanceCare Support : (incidents may be purchased as and when required)
	Support Incidents	$75	$375	$700	$1,200
	Onsite Support /Training	$1,395
		Per day (excluding travel and related expenses)

On Site Support/training:
$1395 per day (excluding travel and related expenses)

Additional Support Incidents can be purchased at any time, on an individual basis or in packs of 5, 10 or 20.
All registered users are able to access their own personalized service/support section.
Read more about the AdvanceCare Client Support Portal.
A support incident is defined as a single issue relating to product usage, that a customer requires a support representative to resolve. An incident is considered closed only once the customer issue has been resolved. System errors reported do not count as support incidents and customers will not be charged for these tickets.